PCZONEX
FAQ COMMAND CENTER

PCZONEX is an online technology retailer focused on high-performance computing and specialized hardware.

Product categories include AI accelerators, AI PCs, workstations, CPUs, GPUs, memory, computer systems, gaming systems, servers, cryptocurrency mining hardware, GPU miners, ASIC miners, and other specialized computing products.

PCZONEX is operated by:

CRYPTO ADVANCE MARKETING LLC
DOS ID: 8000874
14 Wall Street, 20th Floor
New York City, NY 10005
United States

PCZONEX accepts digital currency / cryptocurrency payments only.

Conventional payment methods such as credit cards, debit cards, bank transfers, wire transfers, PayPal, cash, checks, and other traditional fiat payment methods are not accepted.

PCZONEX operates with a cryptocurrency-focused payment model. Cryptocurrency transactions can be processed through blockchain networks without relying on conventional card or bank payment systems.

Customers should understand that blockchain transactions may be irreversible and cryptocurrency values can fluctuate.

The available cryptocurrency and blockchain network are displayed during checkout or in the payment instructions associated with the order.

Always use the cryptocurrency and blockchain network specifically provided for your transaction.

Customers are responsible for verifying the payment address before submitting a transaction.

If cryptocurrency is sent to an incorrect or unauthorized address, PCZONEX may be unable to recover the funds.

Always verify the cryptocurrency, blockchain network, wallet address, payment amount, and transaction fee.

Using the wrong blockchain network may cause a payment to fail or prevent the transaction from being automatically recognized.

If this happens, contact [email protected] and provide the transaction ID/hash and order information.

Unless expressly stated otherwise, blockchain transaction fees are the customer's responsibility.

A cryptocurrency payment may require blockchain confirmation and payment verification before an order is considered paid.

Keep your blockchain transaction ID/hash for your records.

Yes. Cryptocurrency prices can change rapidly.

The cryptocurrency amount required for an order may be based on the payment instructions generated for that order. Customers should complete payment within the applicable payment period.

Processing depends on the product, inventory status, payment confirmation, order verification, product preparation, and shipping requirements.

Custom systems, bulk orders, pre-orders, and specialized hardware may require additional processing time.

Shipping time depends on product availability, processing time, shipping method, destination, carrier, customs clearance, weather, holidays, and other circumstances.

Shipping estimates are estimates and are not necessarily guaranteed delivery dates.

Contact PCZONEX as soon as possible.

Address changes may not be possible after an order has been processed, packed, shipped, or transferred to a carrier.

Cancellation depends on the order status and applicable PCZONEX policies.

Orders that have already been processed, configured, packed, shipped, or specially prepared may have cancellation restrictions.

Contact [email protected] as soon as possible.

PCZONEX may offer international shipping depending on the product and destination.

International customers are responsible for understanding the import requirements applicable to their country or region.

Unless expressly stated otherwise, customs duties, import taxes, VAT/GST, brokerage fees, customs processing fees, storage charges, and similar destination-country charges may be the customer's responsibility.

Customs authorities may inspect shipments or request additional documentation.

Clearance time can depend on the destination, product classification, customs workload, documentation, import regulations, duties, taxes, and inspection requirements.

Inspect shipments as soon as they arrive.

If visible damage is present, photograph the package and contact PCZONEX promptly. Retain the shipping box, labels, protective materials, and product packaging.

Contact PCZONEX support promptly.

Include your order number, packing information, product name, description of the missing item, and photographs of the received package when available.

Contact PCZONEX support as soon as possible.

Do not modify, install, or use the product if you believe the wrong item was shipped. PCZONEX may request photographs, packaging information, serial numbers, or other information.

No. Warranty coverage and duration may vary by product, manufacturer, product condition, and purchase terms.

Review the applicable product page, order documentation, or warranty documentation.

Warranty coverage generally concerns qualifying defects in materials or workmanship during the applicable warranty period.

Coverage varies by product. Misuse, accidents, improper installation, liquid damage, electrical problems, unauthorized repairs, modifications, improper cooling, overclocking, undervolting, or other excluded conditions may not be covered.

Physical damage is generally not considered a manufacturing defect.

• Cracked components
• Bent connectors or pins
• Broken ports
• Impact damage
• Liquid damage
• Burn marks
• Damaged circuit boards
• Improper installation damage

Overclocking and other modifications may affect warranty eligibility.

This may also apply to undervolting, modified BIOS, modified firmware, unsupported software, altered power settings, improper cooling, and unauthorized hardware modifications.

RMA means Return Merchandise Authorization.

An RMA may be issued when a product needs to be returned for inspection, warranty service, repair, replacement, or another approved purpose.

Do not send products back without receiving return instructions from PCZONEX.

Mining hardware may be covered by a manufacturer or applicable PCZONEX warranty, subject to the specific product warranty terms.

Warranty coverage concerns applicable hardware conditions. It does not guarantee mining profitability, cryptocurrency income, ROI, network rewards, specific hash-rate results, or electricity cost recovery.

No.

Mining profitability can change based on cryptocurrency prices, network difficulty, block rewards, electricity costs, pool fees, hardware performance, network conditions, taxes, regulations, and operating expenses.

Purchasing mining equipment does not guarantee income or profitability.

No.

PCZONEX does not provide financial, investment, cryptocurrency trading, or mining investment advice.

Customers are responsible for conducting their own research and making their own purchasing and financial decisions.

AI PCs and workstations may be designed for demanding workloads including:

• Artificial intelligence
• Machine learning
• Local LLMs
• Data analysis
• Software development
• 3D rendering
• Video production
• Scientific computing
• Research
• Professional applications

Actual performance depends on the complete system configuration, software, workload, and optimization.

A Local LLM PC is a computer configured for running compatible large language models locally rather than relying exclusively on cloud-based AI services.

Performance depends on GPU, VRAM, system memory, CPU, storage, model size, quantization, software, framework, and optimization.

No specific AI performance result should be assumed unless it is expressly stated for the particular product.

AI workload performance can vary depending on models, drivers, frameworks, configuration, workload characteristics, and optimization.

Yes. PCZONEX offers products that may be suitable for bulk purchasing.

Bulk orders may have different pricing, availability, processing times, shipping arrangements, return conditions, and warranty considerations.

Contact PCZONEX support for bulk-order requirements.

Certain PCZONEX products may be custom-built or configured according to customer specifications.

Custom systems may require additional processing time and may be subject to special cancellation, return, and warranty conditions.

Contact PCZONEX as soon as possible.

Changes may not be possible after components have been allocated, assembled, configured, tested, or shipped.

PCZONEX generally considers sales final except where a return, replacement, repair, refund, or other remedy is provided under the applicable PCZONEX policy or required by applicable law.

Certain defective products may qualify for warranty service, repair, replacement, or another approved resolution.

Returns are subject to the PCZONEX Returns & Refund Policy and applicable law.

Custom-built systems, bulk orders, promotional products, clearance products, and opened or used products may have additional restrictions.

Customers should retain original packaging, accessories, manuals, cables, and other materials whenever possible.

Original packaging may be important for transportation, warranty service, returns, or replacement processing.

No.

Customers should obtain return instructions or an RMA authorization before sending a product back.

Unauthorized returns may experience processing delays or may be returned to the sender.

Returned products may be inspected and tested.

PCZONEX may determine whether the reported issue is a qualifying defect, warranty-covered condition, shipping damage, customer-caused issue, software/configuration issue, or another condition.

Where a refund is approved, PCZONEX may process the refund using cryptocurrency in accordance with the applicable refund procedure.

PCZONEX's standard payment model is cryptocurrency-only.

PCZONEX does not ordinarily process refunds through traditional fiat payment methods that were not accepted as the original payment method.

Yes. Cryptocurrency values can fluctuate between the original purchase and the time a refund is processed.

Applicable refund treatment is governed by the PCZONEX Returns & Refund Policy and applicable law.