SHIPPING
COMMAND CENTER
PCZONEX is committed to providing a clear, reliable, and transparent shipping experience. This policy explains how orders are processed, shipped, tracked, delivered, and handled when delays, damage, loss, customs issues, or delivery problems occur.
Shipping Architecture
Order Processing
Orders enter processing after applicable payment requirements have been satisfied and the order has been accepted.
Carrier Transit
Transit time begins after the shipment has been handed to the applicable carrier.
Final Delivery
Delivery timing can be affected by carrier operations, weather, customs, addresses, security procedures, and other factors.
From Payment to Delivery
Payment Verification
Cryptocurrency transactions may require blockchain confirmation before order processing begins.
Order Review
PCZONEX reviews the order, destination, product availability, and applicable order requirements.
Product Allocation
Products may be allocated, sourced, configured, tested, or prepared depending on the order.
Packaging
The order is prepared and packaged according to the product, shipment requirements, and applicable handling procedures.
Carrier Handoff
The shipment is transferred to the applicable carrier. Transit time begins at this stage.
Tracking Activation
Tracking information may be provided when available. Carrier systems may require additional time before tracking becomes active.
Final Delivery
The carrier completes delivery according to the applicable service and destination requirements.
PROCESSING TIME
Processing time is the period required for PCZONEX to prepare an accepted order for shipment.
- Payment verification
- Order review
- Availability verification
- Product allocation
- Configuration
- Testing where applicable
- Packaging
- Shipping preparation
TRANSIT TIME
Transit time begins when the shipment is handed to the applicable shipping carrier.
- Carrier pickup
- Transportation
- Sorting
- Border processing where applicable
- Customs clearance where applicable
- Local delivery
- Final delivery
Shipping and delivery estimates are provided for informational purposes unless PCZONEX expressly provides a written guaranteed delivery commitment. Estimated delivery dates are not necessarily guaranteed dates.
Product Availability
In Stock
Products currently available for fulfillment.
Available to Order
Products that may require additional sourcing or procurement before shipment.
Custom Configured
Products that require assembly, configuration, testing, or other preparation.
Backordered
Products awaiting additional inventory or supplier availability.
Special Order
Products requiring special procurement or fulfillment arrangements.
Pre-Order
Products with availability scheduled for a future date.
Shipping Destinations
PCZONEX may offer domestic and international shipping depending on the product, destination, carrier availability, applicable laws, and import/export requirements.
Not every product can necessarily be shipped to every country or region.
- Import restrictions
- Export restrictions
- Customs requirements
- Carrier restrictions
- Product-specific regulations
- Local certification requirements
- Trade restrictions
- Destination-country laws
PCZONEX may decline or cancel an order when shipment to a particular destination is not reasonably possible or permitted.
Carrier Service
Available carrier services can vary according to destination, product type, weight, dimensions, order value, and carrier availability.
Shipping Cost
Shipping charges may depend on destination, method, weight, dimensions, quantity, handling requirements, insurance, and international conditions.
Specialized Delivery
Large, heavy, high-value, sensitive, or specialized orders may require additional delivery arrangements.
ADDITIONAL CHARGES — Carrier & Government Fees
Additional charges imposed after shipment by a carrier, customs authority, broker, government authority, or another third party may not be included in the original shipping charge.
Tracking Network
Tracking information may not become active immediately after a shipping label is created. Carrier systems may require time to register the shipment.
Once a shipment has been transferred to the carrier, transit information and updates are generally controlled by the carrier.
Shipping Address Protocol
Customers are responsible for providing complete and accurate delivery information.
PCZONEX is not responsible for delays, failed deliveries, additional carrier charges, or returned shipments resulting from incorrect or incomplete customer-provided information.
ADDRESS CHANGE
Contact PCZONEX as soon as possible if an address correction is required.
CARRIER REROUTE
Address changes cannot be guaranteed after processing has begun or after the shipment has been transferred to the carrier.
Failed Delivery
A shipment may be considered a failed delivery when the carrier cannot complete delivery because of circumstances such as:
- Incorrect address
- Incomplete address
- Recipient unavailable
- Refusal of delivery
- Unpaid customs charges
- Failure to respond to customs
- Failure to collect a held package
- Destination restrictions
- Carrier access issues
If a package is returned to PCZONEX because of circumstances attributable to the customer, additional shipping charges may apply before a replacement shipment can be arranged where permitted by applicable law.
REFUSED SHIPMENTS — Important
Customers should not refuse delivery solely because they have changed their mind about an order.
A refused shipment may be returned to PCZONEX at the customer's expense where permitted by applicable law and the applicable return policy.
Refusing a package does not automatically constitute an approved cancellation or refund.
Customers should contact PCZONEX before refusing delivery if an order appears damaged, incorrect, or otherwise problematic.
International Shipping
IMPORT RESPONSIBILITY
International customers are responsible for understanding the import requirements applicable to their destination.
- Customs clearance
- Import duties
- VAT / GST
- Sales taxes
- Customs brokerage
- Processing fees
- Inspection fees
- Storage and handling fees
CUSTOMS CONTROL
Customs clearance is controlled by the destination country's customs authorities.
- Commercial invoices
- Product descriptions
- Classification information
- Identification
- Import permits
- Additional documentation
- Duty and tax payments
Customs delays do not necessarily indicate that a shipment has been lost. Documentation review, inspections, classification, import authorization, duty payment, regulatory review, and local customs procedures may affect clearance time.
Cryptocurrency Mining Hardware
PCZONEX does not guarantee that cryptocurrency mining hardware is permitted for import, operation, or use in every jurisdiction. Customers are responsible for determining applicable local requirements.
Freight
Large servers, mining systems, workstations, and specialized orders may require freight transportation.
Special Handling
Specialized shipments may require lift-gate delivery, additional packaging, appointments, or signature confirmation.
Commercial Receiving
Business and freight deliveries may require suitable receiving personnel, access, scheduling, and equipment.
BULK ORDERS — Extended Processing
Bulk and promotional orders may require additional processing time.
- GPU bulk packs
- Memory promotional packs
- Large component orders
- Multiple-system orders
- Server deployments
- Business purchases
- Custom hardware configurations
Customers should contact PCZONEX for specific lead-time information before placing a large order when timing is critical.
Custom-Built Systems
Custom-built or configured systems may require additional preparation before shipment.
Damaged Packages
Photograph Before Opening
If the package is visibly damaged, photograph the exterior before opening it.
Document Visible Damage
Photograph damaged packaging, labels, seals, and other visible evidence.
Preserve Packaging
Do not discard the shipping box, protective materials, packaging, or product packaging.
Photograph Product
If internal damage is discovered, photograph the product and internal packaging.
Contact PCZONEX
Contact [email protected] as soon as possible.
If damage is discovered after opening a package despite the exterior appearing normal, document the condition immediately and retain the shipping box, internal packaging, protective materials, product packaging, product, and shipping label.
Lost or Missing Shipments
If carrier tracking indicates that a shipment has been delivered but cannot be located, customers should first:
- Check the delivery location
- Check with household members
- Check with employees
- Check building management or reception
- Review carrier delivery information
- Contact the carrier where appropriate
Customers should contact PCZONEX if the shipment remains unresolved. PCZONEX may cooperate with the carrier in investigating shipment issues.
DELIVERY SECURITY — Confirmed Delivery
Once a carrier records a package as delivered to the designated delivery address, customers should take reasonable steps to secure the shipment.
PCZONEX is not automatically responsible for theft occurring after confirmed delivery where the carrier has properly completed delivery.
Customers should contact the carrier and, where appropriate, local authorities regarding suspected theft.
Missing or Incorrect Products
Customers should inspect their order promptly after delivery.
Contact: [email protected]
PCZONEX may request the order number, product information, photographs, shipping label, packaging photographs, and a description of the discrepancy.
SHIPMENT PROTECTION — Insurance
Where shipping insurance or additional shipment protection is available, the applicable coverage, limitations, exclusions, and claim procedures may be provided during checkout or before shipment.
Insurance or carrier protection does not necessarily cover every type of loss or damage.
BUSINESS DELIVERY
Customers should provide a business address capable of receiving the shipment.
- Authorized receiving personnel
- Delivery restrictions communicated
- Receiving personnel available
- Large shipments can be safely received
- Freight requirements accommodated
FREIGHT FORWARDERS
Customers using freight forwarders, reshipping services, consolidation warehouses, or similar third-party services do so at their own responsibility.
Shipping Delays
Shipping delays may result from circumstances outside PCZONEX's reasonable control, including:
- Severe weather
- Natural disasters
- Transportation disruptions
- Carrier failures
- Customs delays
- Government actions
- Border closures
- Labor disruptions
- Security events
- Public emergencies
- Infrastructure failures
- Supplier delays
- Transportation unavailability
Future Availability
Products identified as pre-order may have different estimated shipping dates.
Inventory Queue
Backordered products may ship according to updated supplier or inventory availability.
Seasonal Delays
Holidays, launches, promotions, carrier peak periods, and severe weather may increase processing or transit times.
Shipping Notifications
PCZONEX may communicate with customers regarding:
Customers are responsible for monitoring the email address associated with their order, including spam and junk folders. Missed carrier or customs communications may affect delivery.
CANCELLATION — Before Shipment
Cancellation requests should be submitted as soon as possible.
A cancellation request does not guarantee that an order can be cancelled.
Once an order has entered fulfillment, been specially configured, been allocated for shipment, or been handed to a carrier, cancellation may no longer be possible.
Approved cancellations and refunds are subject to the applicable PCZONEX Refund & Returns Policy, Terms of Service, and applicable law.
Cryptocurrency & Shipping
PCZONEX accepts digital currency / cryptocurrency as its payment method. Blockchain transactions may require confirmation before an order can enter processing.
VERIFY BEFORE SENDING
PCZONEX is not responsible for losses caused by a customer sending funds using an incorrect network, incorrect wallet address, incorrect cryptocurrency, or incorrect payment instructions obtained from an unauthorized third party.
DELIVERY COMMITMENT — Important
Unless PCZONEX expressly provides a written guaranteed delivery commitment, shipping dates and delivery estimates are estimates only.
Customers should not rely on estimated delivery dates for time-critical events, commercial deadlines, launches, deployments, or other circumstances where a specific arrival date is essential.
Before an International Order
Shipping Support Online
Need help with tracking, delivery, customs, damaged packages, missing products, address corrections, or another shipping issue? Contact PCZONEX support.
CONTACT SHIPPING SUPPORT OPEN SUPPORT CENTER[email protected]
PCZONEX — Shipping Administration
PCZONEX is operated by:
CRYPTO ADVANCE MARKETING LLC
DOS ID: 8000874
14 WALL STREET, 20TH FLOOR
NEW YORK CITY, NY 10005
UNITED STATES
Customer Support: [email protected]
Please review shipping costs, estimated processing and delivery times, destination-country requirements, customs obligations, and applicable PCZONEX policies before completing your purchase.
For international orders, customers are responsible for understanding applicable import requirements, duties, taxes, and other destination charges.
PCZONEX strives to provide accurate and transparent shipping information, but carrier transit times, customs processing, government requirements, and circumstances outside PCZONEX's reasonable control can affect delivery.
Thank you for choosing PCZONEX.
