RETURNS
& REFUNDS
PROTOCOL

About PCZONEX

PCZONEX is operated by:

CRYPTO ADVANCE MARKETING LLC
DOS ID: 8000874
14 WALL STREET, 20TH FLOOR
NEW YORK CITY, NY 10005
UNITED STATES

Customer Support: [email protected]

General Return Policy

Because PCZONEX sells technology products that may be high-value, specialized, configurable, or subject to manufacturer warranties, return eligibility can vary depending on product type, condition, reason for return, time since delivery, use, modification, defect status, custom configuration, bulk or promotional purchase, manufacturer warranty, and applicable law. :contentReference[oaicite:2]{index=2}

Unless otherwise required by applicable law or expressly stated for a specific product, purchases are generally considered final after the order has been accepted and processed. Returns are not automatically available simply because a customer changes their mind, orders the wrong product, or decides that the product is no longer wanted. :contentReference[oaicite:3]{index=3}

How The Return Process Works

An approved resolution may include repair, replacement, exchange, refund, manufacturer warranty service, or another remedy required by applicable law. :contentReference[oaicite:5]{index=5}

Defective On Arrival / DOA Products

If a product appears to be defective when received, customers should contact PCZONEX as soon as possible.

Following verification, PCZONEX may repair the product, replace it, provide an equivalent replacement, provide another appropriate remedy, or issue a refund where applicable. :contentReference[oaicite:6]{index=6}

Reporting A Defective Product

When contacting PCZONEX regarding a suspected defective product, customers should provide:

• Order number
• Customer name
• Product name
• Serial number, if applicable
• Description of the problem
• Date the problem was discovered
• Photographs or videos when requested
• Relevant error messages
• Diagnostic information when available

Support may provide troubleshooting instructions before authorizing a return in order to determine whether the issue is caused by hardware, configuration, software, installation, compatibility, or another circumstance. :contentReference[oaicite:7]{index=7}

Return Authorization / RMA

An RMA (Return Merchandise Authorization) may be required before a product can be returned.

Customers must obtain authorization before shipping a product back to PCZONEX.

Product Condition For Approved Returns

Unless otherwise instructed by PCZONEX, returned products should include, where applicable:

• Original product
• Original packaging
• Accessories
• Cables
• Manuals
• Documentation
• Included components
• Other items originally supplied with the product

Products should be returned in the condition specified in the applicable return authorization. Missing components may affect the available remedy where permitted by applicable law. :contentReference[oaicite:9]{index=9}

Inspection & Testing

Returned products may be inspected and tested by PCZONEX, a manufacturer, authorized service provider, or another appropriate technical facility.

Testing may determine:

• Whether the reported defect exists
• Whether the product matches the returned order
• Whether the issue is hardware-related
• Whether the product has physical damage
• Whether unauthorized modifications were made
• Whether warranty exclusions apply

Products Found Not To Be Defective

If a returned product is tested and determined not to have the reported defect, PCZONEX may:

• Return the product to the customer
• Provide troubleshooting assistance
• Refer the customer to the manufacturer
• Apply applicable service or shipping charges where permitted
• Take another appropriate action

Warranty Claims

A product that develops a defect after the applicable initial return period may be handled under the applicable warranty rather than as a standard return.

Depending on the product, the warranty may be provided by PCZONEX, the product manufacturer, or an authorized service provider. Warranty coverage remains subject to the applicable warranty terms and exclusions. :contentReference[oaicite:11]{index=11}

Warranty & Return Exclusions

Warranty or return coverage may not apply to damage or failures resulting from circumstances including:

The applicable product warranty may contain additional exclusions. :contentReference[oaicite:12]{index=12}

Cryptocurrency Mining Hardware

Cryptocurrency mining hardware may be operated under demanding conditions. Customers are responsible for operating equipment according to manufacturer requirements and appropriate environmental and electrical conditions. :contentReference[oaicite:13]{index=13}

Coverage may be affected by:

• Excessive heat
• Improper cooling
• Dust accumulation
• Electrical problems
• Improper voltage
• Unauthorized firmware
• Overclocking
• Undervolting
• Physical modification
• Improper installation
• Water or moisture exposure
• Other operation outside manufacturer specifications

Custom-Built & Configured Systems

Custom-built or configured systems may be subject to additional return restrictions because they are assembled or configured specifically according to customer requirements.

Before purchasing a custom system, review:

Once custom work or configuration has begun, cancellation or return may not be available except where required by applicable law or expressly agreed in writing. Defective custom systems may remain eligible for applicable warranty service. :contentReference[oaicite:15]{index=15}

Bulk Orders & Promotional Packs

Bulk purchases, promotional packs, and large-volume orders may be subject to additional return restrictions because they may involve special procurement, allocation, pricing, or fulfillment arrangements.

• GPU bulk packs
• Memory promotional packs
• Multiple-system purchases
• Enterprise orders
• Large component orders
• Special procurement orders

Customers should confirm applicable return terms before placing large orders. :contentReference[oaicite:16]{index=16}

Clearance & Special-Condition Products

Products identified as clearance, open-box, refurbished, used, B-stock, as-is, or special condition may be subject to specific return and warranty terms disclosed on the applicable product page or order documentation.

Customers should carefully review the product condition and applicable terms before purchasing.

Damaged Shipments

Customers should inspect packages as soon as reasonably possible after delivery.

If a package appears damaged:

1. Photograph the package before opening it.
2. Photograph all visible damage.
3. Retain the shipping box and packaging.
4. Photograph the product and internal packaging.
5. Contact PCZONEX promptly.
6. Follow any carrier claim instructions provided.

Missing Or Incorrect Items

If an order arrives with a missing product, incorrect product, incorrect quantity, or missing components, contact:

[email protected]

Customers may be asked to provide:

• Order number
• Photographs
• Shipping label
• Packaging photographs
• Product information
• Description of the issue

Return Shipping

Return shipping responsibility may depend on the reason for the return.

Warranty claims may be subject to manufacturer or PCZONEX shipping procedures. Customers should not ship products back without receiving instructions. :contentReference[oaicite:18]{index=18}

International Returns

International returns may involve customs declarations, import/export documentation, duties, taxes, brokerage, carrier requirements, and cross-border shipping costs.

Customers returning products internationally are responsible for following PCZONEX instructions and accurately completing required shipping documentation.

PCZONEX is not responsible for delays caused by customs authorities or inaccurate documentation supplied by the customer. :contentReference[oaicite:19]{index=19}

Cryptocurrency Refunds

PCZONEX accepts digital currency / cryptocurrency as its payment method. Where a refund is approved, the refund procedure may involve cryptocurrency rather than fiat currency. :contentReference[oaicite:20]{index=20}

Where applicable, the refund method and amount are determined according to the approved refund amount, applicable order terms, cryptocurrency transaction, exchange-rate procedures, applicable law, and circumstances of the refund.

PCZONEX does not guarantee that cryptocurrency refunded at a later date will have the same market value as when the original payment was made. :contentReference[oaicite:22]{index=22}

Cryptocurrency Transaction Responsibility

Customers are responsible for providing correct cryptocurrency payment information, including:

• Correct cryptocurrency
• Correct blockchain network
• Correct wallet address
• Correct transaction amount
• Required transaction fees

Refund Processing

Once a refund has been approved, PCZONEX will process it according to the applicable refund procedure.

Processing time may depend on:

• Return inspection
• Product testing
• Manufacturer authorization
• Payment verification
• Cryptocurrency transaction processing
• Internal processing
• Applicable banking or blockchain conditions
• Other circumstances

A refund is not considered approved merely because a customer requests one. :contentReference[oaicite:24]{index=24}

Refunds For Shipping Charges

Whether original shipping charges are refundable depends on the circumstances of the return and applicable law.

Shipping charges may be treated differently for:

• Customer-requested returns
• Defective products
• Incorrect products
• Damaged shipments
• Failed deliveries
• Refused shipments
• Address errors
• Other circumstances

Refused Or Undeliverable Shipments

If a customer refuses delivery or a package is returned because of an incorrect address, incomplete address, failure to pay customs charges, failure to collect the shipment, customer refusal, or failure to respond to carrier or customs requests, additional shipping or handling charges may apply where permitted. :contentReference[oaicite:25]{index=25}

Order Cancellation

Customers who wish to cancel an order should contact PCZONEX as soon as possible. Cancellation requests cannot always be accommodated.

Cancellation may no longer be possible when:

• Payment has been confirmed
• The order has entered processing
• The product has been allocated
• Custom configuration has started
• The product has been assembled
• The order has been packaged
• The shipment has been dispatched

Product Modifications

Customers should not modify, disassemble, repair, reflash, overclock, undervolt, or otherwise alter a product before contacting PCZONEX regarding a suspected defect.

Data & Personal Information

Customers are responsible for backing up their data before returning a computer, workstation, server, storage device, or other product capable of storing information.

PCZONEX is not responsible for customer data lost during troubleshooting, repair, replacement, testing, reinstallation, firmware updates, hardware servicing, or product returns. :contentReference[oaicite:27]{index=27}

Software & Third-Party Services

Software licenses, subscriptions, operating systems, third-party applications, cloud services, and digital services may be subject to separate terms established by their respective providers.

A hardware return does not necessarily create a right to a refund for third-party services. Customers should review applicable third-party terms. :contentReference[oaicite:28]{index=28}

Manufacturer Returns & Warranty

Some products may be covered directly by a manufacturer warranty. In such cases, PCZONEX may direct customers to the manufacturer or assist with the warranty process where appropriate.

Manufacturer warranty procedures, eligibility requirements, repair procedures, and exclusions may differ from PCZONEX policies. Customers should retain invoices, serial numbers, and order information required for warranty service. :contentReference[oaicite:29]{index=29}

Return Inspection Timeline

Returned products may require reasonable time for:

• Receipt
• Verification
• Inspection
• Testing
• Diagnosis
• Manufacturer review
• Warranty determination

Processing time can vary depending on product type, complexity, replacement-component availability, and manufacturer procedures. PCZONEX will make reasonable efforts to process approved returns and warranty claims in a timely manner. :contentReference[oaicite:30]{index=30}

No Refund Based Solely On Cryptocurrency Value Changes

Cryptocurrency market movements do not by themselves create a right to cancel an order or receive an additional refund.

If a customer paid a particular amount of cryptocurrency and its market value subsequently changes, that change does not independently alter the original purchase price or create an additional refund obligation.

Fraudulent Or Unauthorized Transactions

PCZONEX may investigate transactions that appear suspicious, fraudulent, unauthorized, or inconsistent with applicable security requirements.

An order may be delayed, suspended, or cancelled while a transaction is reviewed where reasonably necessary.

Abuse Of Return Or Warranty Procedures

PCZONEX reserves the right to investigate patterns of suspected abuse involving:

• Repeated unsupported return claims
• False defect reports
• Deliberate product damage
• Unauthorized modifications
• Fraudulent warranty claims
• Serial-number manipulation
• Product substitution
• Repeated refusal of shipments
• Other fraudulent or abusive activity

Where permitted by applicable law, PCZONEX may restrict future transactions or take other appropriate action. :contentReference[oaicite:32]{index=32}

Legal Rights

This policy does not remove or restrict consumer rights that cannot legally be excluded under applicable law.

Depending on the customer's location and the nature of the transaction, mandatory consumer protection, warranty, refund, or statutory rights may apply.

How To Request A Return Or Refund

To begin a return, warranty, or refund request, contact:

[email protected]

Please include:

• Order Number
• Customer Name
• Product
• Serial Number, if applicable
• Reason For Request
• Description Of Issue
• Photographs/Videos, if applicable

PCZONEX may request additional information before determining eligibility. :contentReference[oaicite:34]{index=34}

Complete Return Procedure

Packaging Recommendations

Customers returning high-value technology should use appropriate protective packaging.

Where possible, use:

• Original manufacturer packaging
• Anti-static protection
• Protective foam
• Appropriate cushioning
• Strong outer packaging

Customers should retain shipping receipts and tracking information until the return has been fully resolved. :contentReference[oaicite:35]{index=35}

Return Tracking

Customers should retain proof of shipment and tracking information for returned products.

PCZONEX may request tracking information when investigating a return. Customers are responsible for ensuring that approved returns are shipped to the correct address specified in the RMA instructions. :contentReference[oaicite:36]{index=36}

Large Or High-Value Orders

Large or high-value orders may require additional verification and return procedures.

Changes To This Returns & Refund Policy

PCZONEX may update this policy from time to time to reflect changes in products, business operations, return procedures, warranty procedures, cryptocurrency payment processes, legal requirements, or customer service procedures.

The latest version published on the PCZONEX website will identify the applicable effective date. :contentReference[oaicite:37]{index=37}

Related PCZONEX Policies

Customers should also review the following policies: